Last updated on July 1, 2025
This Acceptable Use Policy sets clear expectations for the responsible, respectful, and lawful use of the Planorama platform. By accessing or using Planorama's event management tools, you agree to comply with the guidelines outlined below. These rules are designed to ensure a safe, reliable, and efficient experience for all users.
Any behaviour that violates this policy or interferes with the functionality, integrity, or security of the platform may result in corrective action, including suspension or termination of your account.
We encourage you to review this policy carefully to understand your responsibilities when using Planorama. For additional terms that apply to your use of our services, please refer to our Terms of Service.
Planorama is built to support a wide range of event types, including weddings, corporate functions, conferences, personal celebrations, and social gatherings. Users can use the platform to manage guest lists, track RSVPs, send communications, and coordinate logistics such as travel and accommodation.
However, Planorama must not be used to plan or promote events that:
Users are responsible for ensuring that any event planned through Planorama aligns with applicable laws and ethical norms. The goal is to enable safe, respectful, and lawful experiences for all participants.
Before using Planorama to plan or manage your event, it's important to understand what's expected of you on the platform. The following guidelines outline actions that help create a smooth, respectful, and secure experience for all users—along with behaviors that are strictly prohibited.
We expect all users to act in good faith, prioritize guest safety and privacy, and use the platform in line with its intended purpose. Violations of these expectations may result in corrective action, including the suspension or termination of your account.
Share Accurate Event Information
Provide complete, accurate, and current details such as dates, locations, and guest lists to avoid confusion or inconvenience.
Obtain Permission for Third-Party Content
Only upload photos, videos, or materials created by others if you have the necessary rights, licenses, or permissions.
Respect Guest and Collaborator Privacy
Share personal data (e.g., names, contact info) only with consent, and ensure it's relevant to the event's organization.
Use Respectful, Professional Language
Maintain a courteous tone across all event descriptions, messages, and updates.
Upload Relevant, High-Quality Media
Ensure that all media shared is appropriate, related to your event, and free from offensive or misleading content.
Personalize Communication
Customize messages to enhance guest engagement and avoid generic, spam-like outreach.
Regularly Update Your Event Details
Keep RSVP lists, schedules, and other information up to date to avoid miscommunication.
Provide Proper Attribution
When referencing or reposting content from others, always credit the original creator.
Comply with Data Privacy Standards
Handle guest and collaborator data in line with applicable privacy laws and best practices.
Foster Positive Communication
Encourage constructive and friendly interactions among guests, planners, and collaborators.
To protect the integrity of the platform and its users, the following actions are strictly prohibited:
Infringe Intellectual Property
Don't upload or share content that violates copyrights, trademarks, or other proprietary rights without proper authorization.
Post Illegal Content
Avoid content that supports or involves criminal activity, such as fraud or identity theft.
Share Offensive or Obscene Material
Refrain from posting abusive, pornographic, or otherwise inappropriate content.
Defame or Libel Others
Do not publish content intended to harm someone's reputation or spread false accusations.
Violate Privacy
Never share personal or sensitive information about others without their explicit consent.
Send Spam or Unsolicited Promotions
Do not use the platform to promote unrelated services, send spam, or engage in pyramid schemes.
Spread Misleading or False Information
Avoid posting deceptive event details, guest data, or misleading communications.
Post Hate Speech or Discriminatory Content
Content that targets individuals or groups based on identity, background, or beliefs will not be tolerated.
Upload Harmful or Malicious Files
Files containing viruses, malware, or any code designed to disrupt or compromise the platform are strictly prohibited.
Share Unauthorized Third-Party Content
Don't upload media (e.g., music, videos, photos) without securing appropriate rights or licenses.
Threaten or Harass Others
Intimidation, bullying, or harassment of any kind will result in immediate action.
Post Irrelevant or Off-Purpose Content
Avoid sharing content unrelated to event planning or that detracts from the platform's intended use.
a) Obtain Explicit Consent:
Only message guests who have clearly agreed to receive communication via WhatsApp. Sending unsolicited or unexpected messages increases the chances of being reported and blocked.
b) Gradually Increase Message Volume:
Avoid sudden spikes in bulk messaging. Ramp up activity slowly and space messages out over time to avoid triggering spam detection.
c) Personalize and Customize Messages:
WhatsApp favours relevant, humanized communication. Use Planorama's personalization features—such as guest names or event-specific details—to craft messages that feel individual and authentic.
d) Limit Excessive Promotions:
Stick to event-relevant updates only. Avoid overly commercial language, repetitive links, or promotional spam, as these may be flagged by WhatsApp algorithms.
e) Avoid Spam-Like Content:
Don't send messages with excessive emojis, symbols, or irrelevant media. Keep messages concise, helpful, and on-topic.
f) Use Scheduled Messaging:
Leverage Planorama's scheduling tools to spread messages out over time. This reduces delivery spikes and helps maintain account credibility.
g) Encourage Two-Way Interaction:
Engage guests by inviting responses or questions. Accounts with natural back-and-forth conversation are less likely to be flagged as spam.
h) Limit Reminders and Repetitions:
Avoid sending the same message too frequently. Respect your guests' attention by keeping follow-ups minimal and spaced out.
i) Ensure Contacts Are Saved:
Delivery improves when your number is saved in the recipient's contacts. Encourage hosts or planners to request this from guests when sharing RSVP links or event details.
j) Stay Compliant with WhatsApp's Policies:
Review WhatsApp's Terms of Service regularly, especially if you're using any automations or business messaging features.
Planorama is not affiliated with WhatsApp and does not have control over WhatsApp's moderation policies, spam filters, or account decisions. While following these practices can reduce the risk of blocks or bans, no method guarantees protection. Users are solely responsible for ensuring their communication complies with WhatsApp's terms.
Violating this Acceptable Use Policy, our Terms of Service, or applicable laws may result in one or more of the following actions:
Temporary Suspension: Your access to certain features or services may be temporarily restricted while we investigate reported violations.
Permanent Account Termination: In cases of repeated or severe violations, your access to the Planorama platform may be permanently revoked without prior notice.
Legal or Regulatory Reporting: If we believe your actions may be unlawful, we may report the matter to law enforcement or regulatory authorities, and cooperate with investigations as required.
Data Removal: Content that violates this policy—including spam, offensive media, or unauthorized third-party material—may be removed or hidden without notice.
Restricted Messaging Capabilities: Misuse of messaging features, especially violations of WhatsApp-related guidelines, may result in restrictions on your ability to use those tools within the platform.
Planorama reserves the right to take additional action, including account reviews, reversals of access, or other remedies it deems necessary to protect the integrity and safety of the platform and its users.
Note: If you believe any enforcement action has been taken in error, you may contact us at support@planorama.in to request a review.
We may revise this Acceptable Use Policy from time to time to reflect changes in our services, applicable laws, or operational practices. When updates are made, we will:
You are responsible for reviewing this Policy periodically to stay informed of any changes. Continued use of the Planorama platform after any updates are posted constitutes your acceptance of the revised terms.
If you do not agree with the updated policy, you should stop using the platform and contact us with any concerns or to close your account.
By using the Planorama platform, you acknowledge that you have read, understood, and agreed to comply with this Acceptable Use Policy. You also confirm that you will ensure any collaborators or invited users associated with your account follow these guidelines.
If you do not agree to this Policy, you must discontinue use of the platform.
If you have any questions, concerns, or feedback regarding this Acceptable Use Policy or how it applies to your use of the Planorama platform, you may contact us at:
Email: support@planorama.in
Registered Office: 101/B, Ground Floor, Shalimar Apartments, 571 August Kranti Road, Kemps Corner, Mumbai - 400006
Last updated on July 1, 2025.
